Got a question?


Need some extra help with Genio?
Got a problem with Genio? We're here to help.
If you're using a Genio product, you can contact us via in-app support. Send over any questions, comments or queries and we’ll respond directly to your inbox.
In-app support also includes a selection of guides and resources with straightforward advice to help you get the most out of Genio.
If you've got a specific question, check out our FAQs for answers to common questions.
Contacting our Support Team
If you need to contact our Support Team about Genio, please email [email protected].
We aim to get back to you as soon as we can.
You can also visit our Customer Support Portal via the link below.
Our locations

Genio HQ
4 The Boulevard, Leeds Dock, Leeds, West Yorkshire, LS10 1PZ, United Kingdom
Genio is a trading name of Sonocent Ltd. Sonocent Ltd is registered in England and Wales with company number 06127874.

Genio - USA
4600, 140th Avenue North, Suite 180, Clearwater, Florida, 33762, USA
Genio is a trading name of Sonocent, LLC. Sonocent, LLC is registered in Florida, USA and is a subsidiary of Sonocent Ltd (UK).
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